City of Roanoke Intake Worker***Part-Time*** in Roanoke, Virginia
The Department of Social Services - Homeless Assistance Team is seeking three (3) applicants to perform a variety of administrative work related to the Coordinated Assessment System. Work closely with intake specialist to pre-screen families for homeless and homeless prevention services. Greets clients, assists with initial intake process, checks for client information, and directs to appropriate case worker. Answers inquires about routine procedures and policies. Responsible for obtaining family verifications, background checks, and other information that may be needed to meet provider eligibility criteria. Communicate frequently with frequently with program participants to inform of criteria and eligibility requirements. Work closely Intake Specialist to obtain income verifications and to maintain family data for wait lists and assignments. Responsible for client data entry. Keep abreast of changes in the field and research new methods of service delivery. High school diploma or general education degree (GED); experience and/or training in the human services field; or equivalent combination of education and experience. Must possess a valid appropriate driver's permit issued by the Commonwealth of Virginia. Bilingual, Spanish/English speakers encouraged to apply.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. Greet clients and facilitates client access to service resources.
Supplies information about agency and/or community resources.
Verifies data, assists clients in making arrangements for various services.
Assists Intake Specialist in determining client needs, monitors case progress and maintains dictation of activities.
Answer incoming calls and listen compassionately to callers.
Gather and record vital information regarding client's needs.
Identify needs and possible sources of help.
Extensive data entry in Homeless Management Information System database.
Utilize Microsoft Excel for data collection and tracking.
Refer clients to the most appropriate resources.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.
QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); experience and/or training in the human services field; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read and interpret documents such as laws, policies, and regulations. Ability to prepare reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, or oral form.
CERTIFICATES, LICENSES, REGISTRATIONS Possession of a valid appropriate drivers license issued by the Commonwealth of Virginia.
*PHYSICAL DEMANDS * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
*WORK ENVIRONMENT * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
Salary: $10.81 Hourly
Location: Roanoke, VA
Job Type: Part-Time
Department: Department of Social Services
Job Number: 00610
Agency: City of Roanoke, Virginia
Address: 215 Church Avenue S.W. Rm 212 Roanoke, Virginia, 24011