General Electric Manager - Technical Writing in Roanoke, Virginia
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
As a Manager of Technical Writing, you will lead information development projects and teams. You will carry responsibility for projects meeting requirements and deadlines. You will serve as a resource for other team members, and influence information development strategy for the entire organization. You must collaborate with other functional groups to set content delivery goals, track progress, and carry out these goals.
In this role, you will develop and deliver high-quality content for the Digital Applications organization using the following professional characteristics:
Superior writing skills, namely a command of grammar, syntax, diction, and the conventions and best practices of writing a variety of technical documents
Excellent leadership and collaboration skills: ability to work with and coordinate the work of other writers, considered a leader on the team
Expert-level knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing
Thorough understanding of core information development processes (with collaborative ability to drive both adaption and adoption, such as content planning, content creation, content review, translation/localization best practices
Excellent skills in the process of breaking down software processes into tasks necessary to the targeted user and effectively explaining those tasks to the user
Superior ability to collaborate with subject matter experts to research a software product, determine functionality and design features, then communicate those effectively to the user
Excellent project management skills/ ability to lead a writing project: ability to coordinate work of other writers, accurately estimate scope and time, create and work to deadlines, take multiple variables (including other functional areas) into account when setting a schedule
Drive increased efficiency across the teams, eliminating duplication, leveraging product and technology reuse
Bachelor’s degree, preferably in Technical Writing or related field.
A minimum of 6 years professional experience in technical writing.
Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.
Must be willing to travel (<5% of the time).
Must be willing to work out of an office located in Roanoke, VA.
Concentration or minor in Computer Science or other technology-related degree is a plus.
Experience managing a team, preferably within the technical writing discipline.
Ability to identify, develop, and deliver training to other members of the Technical Writing Team.
Outstanding skills in editing (QA for documentation) – ability to recognize errors and opportunities for developmental improvement in a variety of information deliverables
Outstanding skills at researching and leveraging information architecture principles to create a content structure that supports a wide variety of information types and deliverables
Clear understanding of Lean/Agile/XP software development processes, their application to GE projects, and how to drive information development in these processes
Strong understanding of the major aspects of software design, development, and QA and ability to leverage this understanding to inform planning and execution for information development projects.
Expert understanding and experience using structured authoring (e.g., DITA).
Excellent skills with the authoring tools used by the Digital Applications information development org: primarily oXygen Author, but also Flare and RoboHelp.
Experience with CMS systems, preferably Astoria.
Ability to work with, modify, and troubleshoot HTML, CSS, and XML markup.
Thorough understanding of various content delivery methods, including single-sourced, multi-channel publications and on-premises and cloud help implementation.
Demonstrated understanding of style guides for technical communications (e.g., Microsoft Style Guide for Technical Publications)
Outstanding ability to define and research user profiles and to create content targeted appropriately to meet user goals
Strong domain and product knowledge, including appropriate terminology, with a clear understanding of GE Digital product line(s) and offerings, competitive landscapes and associated industries
Understanding of how GE Digital drives value to its customers and how the information development function fits into GE Digital’s overall business strategy
Influences through others; builds direct and "behind the scenes" support for ideas
Proactively identifies and removes project obstacles or barriers on behalf of the team
Shares knowledge, power, and credit, establishing trust, credibility, and goodwill
Champions an innovative spirit within the business and is constantly looking for new and better ways to do things. Executes on new methods when appropriate.
Constantly thinking critically about the task at hand and maintaining an understanding of the problem in the bigger picture
Effectively manages risk and weighs the pros and cons of important decisions that affect multiple team members
Locations: United States; Virginia; Roanoke
GE will only employ those who are legally authorized to work in the United States for this opening.